Ongoing Support
Long-term engineering support for shipped products
Recurring support should mean ongoing technical responsibility — not a vague support subscription. We take ownership of a specific layer: sustaining engineering, AI-assisted observability, security hardening, release engineering, or licensing operations.
Support Models
How recurring work is structured
30-90 day post-delivery coverage for defects in the delivered scope. Clear boundary, limited duration.
Monthly or quarterly support for fixes, updates, release review, and recurring advisory.
Ongoing recurring ownership for one or more technical layers in a live product. Typically monthly or quarterly, renewed for as long as the engagement delivers value.
Recurring service lines
The best recurring engagements are tied to a concrete technical responsibility.
We do not position recurring work as generic support. We position it as ongoing responsibility for a specific technical layer. That makes scope, value, and success criteria much clearer.
Typical commitments are monthly or quarterly, scaling to ongoing long-term engagements depending on the product stage and the level of ownership required.
Embedded LTS / Sustaining Engineering
Kernel/BSP maintenance, dependency updates, build-system upkeep, and compatibility work for products already in market.
Fleet Observability & Log Triage Support
Continuous improvement of fleet telemetry, log-triage pipelines, known-issue matching, incident review, and support workflow quality.
Security Maintenance & Hardening
Security scanner integration, release review, secure boot/TPM change review, and remediation prioritization.
AI Security Retainer
Ongoing security oversight for AI deployments — model integrity, guardrail tuning, agent access review, data residency audit, and supply-chain hygiene for edge and on-prem AI.
Fleet Update Automation Support
Ansible playbook maintenance, rollout strategy tuning, new device variant onboarding, and deployment pipeline reliability for production fleet updates.
Release Engineering Support
CI/CD reliability, HIL pipeline upkeep, signing flow validation, release readiness reviews, and better failure triage for noisy labs.
Licensing Operations Support
TPM-based licensing maintenance, activation issue triage, and resilience improvements in production flows.
Fractional Principal Engineer
Weekly architecture review, technical leadership, vendor coordination, and escalation support for hard decisions.
Security maintenance, scanner integration, and secure coding
The real value is not installing a scanner — it is choosing the right tool for the stack, reducing noise, and keeping findings actionable release after release.
Secure coding work fits best when it is tied to real review checklists, recurring release practice, and follow-up remediation support.
Security tool selection
Recommend the right tool for the stack: SonarQube, SonarCloud, Semgrep, CodeQL, or a narrower workflow where that is more effective.
CI/CD security gates
Integrate scanners into your pipeline with thresholds that engineers can actually work with, not noisy dashboards that everyone ignores.
Yocto / OpenEmbedded CVE review
Set up recurring CVE scanning, triage the real exposure, and build a remediation workflow that fits embedded release cycles.
Secure coding enablement
Teach teams how to write safer C/C++ and embedded Linux code using real examples from their own codebase, not generic policy decks.
Fractional Principal Engineer
Senior technical leadership without the full-time hire
Some teams don't need another full-time principal engineer — they need 1–2 days per week of senior technical direction from someone who has shipped real products.
This is not staff augmentation. It's a recurring engagement for architectural leadership, technical decision-making, and mentoring — scoped to the product areas that need it most.
Architecture and design review
Weekly sessions on architecture decisions, design trade-offs, and technical roadmap for products in active development.
Vendor and silicon coordination
Engage directly with silicon vendors, tool providers, and partner teams on your behalf — speak their language, protect your interests.
Escalation and mentoring
Unblock senior and mid-level engineers on hard decisions. Raise the technical bar without adding process overhead.
Technical due diligence
Independent assessment of architecture, risk, and technical debt for product leadership or investors.
Common questions about recurring support
Short answers on packaging, scope, and long-term fit
Do you offer annual support contracts?
Yes. The most common format is an ongoing recurring engagement tied to a concrete technical layer such as BSP maintenance, fleet log triage, release engineering, or security hardening. Duration is not capped — it runs as long as you have ongoing need.
Can recurring work include scanner integration and security review?
Yes. That fits naturally under Security Maintenance & Hardening, including tool selection, CI/CD integration, release review, and remediation guidance.
Do you help with Yocto CVE scanning?
Yes. We can set up recurring Yocto/OpenEmbedded CVE review and turn it into a practical triage-and-remediation workflow rather than a raw report dump.
Does secure coding training fit your offering?
Yes — when it is practical and codebase-specific. We position it as Secure Coding Enablement: workshops, review checklists, engineering standards, and follow-up review.
Need long-term engineering support?
Tell us which layer needs ongoing ownership — sustaining engineering, observability, security, fleet update automation, release engineering, or licensing — and we'll suggest the right support model.